Refund policy
Refund Policy
At ComfyDepot, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward refund process for eligible items.
Eligibility for Refunds
To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it. It must also be within 30 days of delivery. The following categories are generally eligible for refunds:
- Storage & Organization products
- Cleaning Tools
- Kitchenware
- Home Decor items
Please note that certain products, such as personalized or perishable goods, may not be eligible for refunds unless defective or damaged.
How to Initiate a Refund
To request a refund, please contact our customer support team via email at [email protected] with your order number and reason for the refund. Our team will guide you through the process and provide instructions for returning the item if necessary.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product). We recommend using a trackable shipping service to ensure your return is received safely.
Processing Time
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 5-10 business days.
Non-Refundable Items
Some items are non-refundable, including:
- Gift cards
- Downloadable software or digital products
- Items marked as final sale
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at [email protected] with details and photos of the issue. We will arrange for a replacement or refund at no extra cost to you.
Contact Us
If you have any questions about our refund policy, please email us at [email protected]. We are here to help!